Update for Our Valued Patients
Amid ongoing concern about the coronavirus COVID-19, Hearing Center of Long Island’s top priority is the health, safety, and well-being of our patients. We understand the concern and uncertainty you may be experiencing around the evolving situation, and we’re committed to being flexible and responsive to our patient’s needs.
That is why I am personally reaching out to you to share ways we are here to serve you during this time:
- If you plan on visiting our office in person, please know our professional staff are standing by, as always. We have taken extra precautionary measures in response to this developing public health impact, including increased cleaning and sanitizing procedures for the office and treatment rooms.
- We understand that there may be instances where patients decide to cancel appointments or skip walk-in hours but find themselves needing care. The Hearing Center of Long Island is here to help, and we encourage patients to reach out to us and discuss how we might be of assistance.
If you need assistance and are not sure what to do – or if you have any questions or special requests – just give us a call and we will do our best to find a way to help you.
Thank you for allowing us to provide your hearing care and for your trust. We will do everything possible to earn it.
What We Are Doing Differently:
We are in constant communication with our employees to reinforce our sanitization safety procedures in both patient-facing and employee-only areas. We are sanitizing high-traffic public areas at an increased frequency.
- Hand sanitizers are located throughout our facilities.
- Public touch points, such as door handles are cleaned multiple
- All employees are instructed on correct hand sanitizing
- Clinicians are trained to wash hands before and after every patient
All staff members are prohibited from reporting to work with a respiratory illness that can be transmitted to others.
- We will schedule appointments to minimize possible contact with other patients in the waiting room.
- We ask patients to arrive on time for their appointments, rather than too early, since that will minimize the amount of time they spend in our reception area.
- We advise patients to maintain proper social distancing. We recommend that patients who come to the office for appointment or for our walk-in service call us from their car when they arrive and have use call or text them when we are ready to see the patient.
- We have removed magazines and paper reading materials from our reception rooms as they are not easy to disinfect.
We appreciate your patience and thank you for your understanding if some of these new steps might cause a scheduling inconvenience or longer wait times that you are accustomed to in one of our clinics. Your safety and comfort remain our top priorities.
Lawrence Cardano, Au.D.
Hearing Center of Long Island